These terms are not a substitute for legal advice or the final commercial terms that may apply at public launch.
1. Beta service
Property Studio is in active beta development. Features may change, and interruptions or defects may occur. Beta feedback is encouraged through the in-app Support / Feedback tool.
2. Trial and price
New accounts receive a 7-day free trial. No payment card is required to start. Property Studio Pro is R299 per month after the trial. Paid subscriptions are processed securely by Paystack and renew monthly until cancelled. Subscriptions and related media bookings are subject to the Refund & Cancellation Policy.
3. Subscription management
Subscribers can manage or cancel a Paystack subscription from Plan & Billing inside Property Studio. Cancellation prevents the next renewal and access continues for any paid period already provided by Paystack.
4. Agent responsibility
The user remains responsible for having authority to market each property and for verifying all listing facts, addresses, prices, rates, levies, features, images, generated wording and portal information before publication. Property Studio is an assistance tool and does not replace the agent's professional review.
5. AI-generated content
AI-generated descriptions and marketing copy can contain mistakes. The user must review and correct generated content before using or publishing it.
6. Third-party services
Property24, Private Property, PropData, PropCtrl and other third-party services have their own terms and requirements. Portal Assistant is intended to reduce duplicate typing for an authorised user. Unless explicitly stated otherwise, the agent remains responsible for reviewing the portal form and performing the final submit or publish action.
7. Acceptable use
Do not use Property Studio to access or publish listings you are not authorised to handle, circumvent another service's access controls, upload unlawful material, or interfere with the service or other users.
8. Data and privacy
Use of Property Studio is also subject to the Privacy Policy. Users can download their account data or permanently delete their account from Profile. Deleting an account ends access, stops an active Property Studio subscription and removes the associated workspace content; it cannot be undone.
9. Changes
Because this is a beta, Arctex may update features, limits, pricing for future periods or these beta terms. Material commercial changes should be communicated to active users before they take effect.
10. Contact
General enquiries can be sent to info@arctex.co.za. Product support is available at support@arctex.co.za or through the in-app Support / Feedback tool.